Frequently Asked Questions
Everything you need to know about bringing Alise quality into your home.
What is the standard shipping timeframe for furniture and decor?
Most decor items ship within 3–5 business days. For larger furniture pieces, please allow 7–14 business days for specialized freight delivery to ensure your items arrive in perfect condition.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or final sale items are not eligible for return.
Are Alise products covered by a warranty?
Yes, all Alise furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
How can I track my order status?
Once your order has dispatched, you will receive an email confirmation with a tracking link. You can also monitor your delivery progress by logging into your Alise account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm for larger home investments.
Do you offer fabric samples or wood swatches?
To help you shop with confidence, we offer complimentary swatch kits for our signature upholstery and wood finishes. You can request these directly through our product pages.